Introduction
AlbaGo Private Hire & Chauffeur Service (“AlbaGo”, “we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This policy explains how we collect, use, and protect your information in accordance with the UK GDPR and the Data Protection Act 2018.
Who we are
Business Name: AlbaGo Private Hire
Website: www.albago.co.uk
Contact Email: contact@albago.co.uk
We act as the data controller for your personal data.
What Data We Collect
We may collect and process the following data:
a) Personal Information
Full name
Phone number
Email address
b) Booking Information
Pickup & drop-off locations
Date and time of travel
Special instructions
c) Payment Information
Processed securely via third-party providers (we do NOT store card details)
d) Technical Data
IP address
Browser type
Website usage data (via cookies)
How We Use Your Data
We use your data to:
– Process and manage bookings
– Communicate about your journey
– Provide customer support
– Improve our services and website
– Meet legal and regulatory obligations
We do NOT sell your data.
Legal Basis for Processing
We process your data under:
Contractual necessity – to provide your booking
Legitimate interests – to improve services
Legal obligation – compliance with UK law
Data Sharing
We may share your data with:
Drivers providing your service
Payment processors (e.g. Stripe, PayPal)
IT and website service providers
All third parties are required to protect your data.
Data Retention
We retain your data only as long as necessary:
Booking data: up to 6 years (for accounting/legal reasons)
Marketing data: until you opt out
Your Rights
You have the right to:
Access your data
Request correction
Request deletion
Object to processing
Request data transfer
To exercise your rights, contact:
contact@albago.co.uk
Cookies
Our website uses cookies to:
Improve user experience
Analyse traffic
Support marketing efforts
You can control cookies through your browser settings.
Data Security
We implement appropriate security measures to prevent:
Unauthorised access
Loss or misuse of data
Third-Party Links
Our website not contain links to third-party websites.
We are not responsible for third party privacy practices.
Changes to This Policy
We may update this policy from time to time.
Latest version will always be available on our website.
Contact
If you have any questions about this policy:
contact@albago.co.uk
You also have the right to complain to:
Information Commissioner’s Office (ICO)
www.ico.org.uk