AlbaGo Cancellation & Refund Policy

1. Cancellation Policy

At AlbaGo Private Hire & Chauffeur Service, we allocate vehicles, drivers, and scheduling resources specifically for each booking. For this reason, the following cancellation terms strictly apply:
Standard Bookings
More than 24 hours before pickup:
– Full refund
12–24 hours before pickup:
– 50% refund
Less than 12 hours before pickup:
No refund
Same-Day Bookings
All same-day bookings are non-refundable once confirmed.
No-Show Policy
A booking is considered a No-Show if:
Passenger does not arrive within 15 minutes of scheduled pickup time
Driver is unable to contact the passenger
Incorrect booking details provided
100% charge applies (no refund)
Airport Transfers (VERY IMPORTANT)
We monitor flight arrivals and include complimentary waiting time:
Up to 45 minutes after landing
After this:
Waiting time charged at £30 per 30 minutes
If passenger fails to arrive: Treated as No-Show (no refund)
Amendments / Changes
Changes must be requested at least 24 hours before pickup
Subject to availability
Price may be adjusted depending on:
– Distance
– Vehicle type
– Time
– Delays by Passenger
Driver will wait up to:
30 minutes (standard pickup)
Additional waiting time:
Charged at £30 per 30 minutes
Right to Charge Full Fare
AlbaGo reserves the right to charge the full booking amount in cases of:
– Late cancellations
– No-shows
– False or misleading booking details
– Abuse or unsafe passenger behaviour
– Driver Delays / Force Majeure
In rare cases (traffic, accidents, weather):
We will notify you immediately
Offer alternative vehicle if possible
If we cannot fulfil the booking: Full refund OR reschedule

2. Refund Policy

Refund Processing
Refunds processed within 3–5 working days
Returned via original payment method

48h full refund
24h = 50%
<24h = NO refund

By confirming a booking with AlbaGo, you agree to all terms outlined in this policy.

“We strongly recommend allowing sufficient time for all journeys. AlbaGo cannot be held responsible for missed flights or appointments due to insufficient booking time or unforeseen traffic conditions.”